Privacy Policy

Posted: August 4, 2022
Last updated: August 4, 2022


This policy describes how we collect and use personal information concerning our website users as well as all those traveling with us. We reserve the right to update or revise this policy at any time without prior notice and the revised policy is not retroactive. It applies only to personal information collected after the revision is posted, and your use of this website following any such change constitutes your agreement to the revised privacy policy. We have designed our policy to meet or exceed the requirements of the Government of Canada key policy as it relates to privacy, namely – Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL). This privacy policy applies to , and related sites and web applications which are denoted as “Coldstream Concerns”.

How we define personal information

Personal information is information that is unique to each identifiable individual.

We only collect that personal information which is necessary to provide our services to you. “Personal information” includes details such as your name, and email address. This information that is unique to you, and you alone. It helps identify who you are and may be used for the purpose of notifying you of updates to our website if you choose to sign up to our newsletter.

Personal information only becomes known to Coldstream Concerns when you provide it to us, or when a third party, such as someone (a friend or family member) signs up to a newsletter on your behalf – with your consent – these kinds of people are herein referred to as people “assisting you” with notifications of website updates.


Any questions, concerns, or complaints regarding this Privacy Policy, or related privacy practices, or our management of personal information may be directed in writing to our Privacy Officer at:

Your consent

Except where limited exceptions apply, Coldstream Concerns will always make a reasonable effort to ensure that individuals are notified in advance of the purposes for which their personal information will be collected, used or disclosed and that, where necessary, consent is obtained. Depending on the circumstances, consent may be express or implied. By using the website, or by voluntarily submitting information to the Website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, you may not use the website, or submit information to Coldstream Concerns. You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. A decision to withhold or withdraw certain personal information may restrict Coldstream Concerns from offering or providing its services to you. As standard practice, we will collect personal information from you, and use it and disclose it upon receiving your express consent or assisting you with newsletter notifications.

You can withdraw your consent at any time by scrolling to the bottom of any email newsletter and click on “unsubscribe” and follow the brief series of instructions.

Your when, and how, personal information is collected

Coldstream Concerns limits the collection, use and disclosure of personal information. During your use of the Website or in the provision of the Services to you or otherwise, you may be asked to voluntarily provide personal information for purposes such as name and email for our newsletter. Additionally, Coldstream Concerns may keep a record of all communications with you. Coldstream Concerns will never sell or rent your personal information.

Submitting Comments

When visitors leave comments on the site we collect the data shown in the comments form: Name & email.

Your name will appear on the comment. Your email will not be shown and will only be used for the indented purpose of commenting on an article.

Cookies and other technologies

Coldstream Concerns website, email messages and newsletters may use “cookies”. We use technologies such as Google Analytics to collect non-identifiable information that we use to help us improve services, user communications and the user experience.

Promotions, contests and sweepstakes

Coldstream Concerns may offer promotions such as draws or contests from time to time. When you enter a contest or draw, we will ask for your name, date of birth, phone number, email and home address so we may contact you in the event you win. In such instances, we may verify that you are the minimum required age to participate or that you meet other eligibility requirements stated in any specific contest rules. Other information related to the promotion or contest may be requested if required by law.

Social media widgets

Our pages integrate plugins of the social network Facebook. An overview of the Facebook plug-ins can be found here: When you visit our site, the plugin establishes a connection between your browser and the Facebook server is established. Facebook thereby obtains the information that you have visited our site your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. Thereby Facebook can correlate your visit of our site with your user account. For more information, please see the privacy policy of Facebook. If you do not wish that Facebook can assign your visit to our site to your Facebook user account, please log out from your Facebook account.


Personal information is retained for as long as it needs to reasonably fulfill the purposes it was intended, and for legal or business purposes. Personal information that has been used to make a decision that directly affects you will be retained for at least one year. Personal information that is no longer required is destroyed.

Safeguarding personal information

Coldstream Concerns understands the importance of using security safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification or disposal. Coldstream Concerns employs physical, administrative and technological measures to protect personal information regardless of the format in which it is held and in accordance with the sensitivity of the information. Nevertheless, security risks cannot be eliminated and Coldstream Concerns cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy.

Third parties

The Website may include links or references to other websites operated by third parties. This Privacy Policy does not apply to those websites and Coldstream Concerns has no responsibility or liability for or control over those websites and how third parties collect, use and disclose your personal information. Your use of those websites and your dealings with such third parties is at your own risk.

Revisions to privacy policy

Coldstream Concerns reserves the right to modify this Privacy Policy at any time without any prior notice or liability to you or any other person. The collection, use, and disclosure of your personal information will be governed by the version of the Privacy Policy in effect at that time. New versions of the Privacy Policy will be posted on the Website and are available on request. Your continued dealings with Coldstream Concerns subsequent to changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed policy.